Protecting Your Information Is Our Responsibility

1 Introduction and Scope

tk1971 apps makes the protection of its users' personal information its highest priority. This privacy policy explains what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information.

This policy applies to tk1971 apps' website (tk1971apps.cam), mobile applications and all related services. By starting to use our services, you are considered to have accepted the terms of this policy. To fully understand the complete terms of our services, you are advised to read the Terms and Conditions.

We reserve the right to amend this policy at any time. Users will be notified in a timely manner of any significant changes.

2 Details of Information Collected

We collect only the information necessary for the proper operation of our services. The main categories of information collected are listed below:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID number or passport details (for identity verification)
• Mobile number and email address
• Current address

2.2 Account and Transaction Information

• Username and password provided at registration (encrypted)
• Deposit and withdrawal history, payment methods used (bKash, Nagad, Rocket, Upay and bank transfer)
• Betting and gaming activity records
• Bonus claim and usage details

2.3 Technical Information

• IP address and device type
• Browser and operating system details
• Cookie and session data (see Section 7 for details)
• Website access times, pages visited and approximate location information

2.4 Communication Information

• Messages and chat history sent to customer support
• Records of complaints, requests or feedback

3 Purpose of Data Collection

Collected information is used for specific and lawful purposes only. It is not used beyond those purposes.

• Account Management: To handle registration, verify login and ensure account security.
• Service Delivery: To process betting, gaming, deposits, withdrawals and bonuses.
• Identity and Age Verification: To confirm that the user is 21 years of age or older.
• Fraud Prevention and Security: To detect irregular activity and keep accounts secure.
• Financial Compliance: To comply with anti-money laundering regulations and verify the legitimacy of transactions.
• Customer Support: To resolve user issues and provide necessary assistance.
• Service Improvement: To improve platform performance and the user experience.
• Legal Obligations: To comply with applicable laws and regulations.

4 Sharing Information with Third Parties

tk1971 apps never sells or leases users' personal information for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay and banking partners), technical support and security verification. These partners are required to use information only for the specified purpose and are contractually bound to meet our privacy standards.

4.2 Legal Requirements

Information may be provided to satisfy orders from competent courts, official requests from investigative authorities or the requirements of applicable law. In such cases, we will provide only the information that is necessary.

4.3 Business Changes

In the event of corporate changes such as mergers, acquisitions or asset transfers, users' account information may be transferred. In such situations, we will notify users in advance.

5 Data Security Measures

tk1971 apps has put in place multi-layered technical and administrative measures to keep user information secure.

5.1 Technical Security

• SSL Encryption: Data transmitted on the website and app is secured via SSL protocol.
• Password Encryption: All passwords are stored using strong hashing algorithms — they cannot be read directly.
• Two-Factor Verification: OTP verification is mandatory for sensitive activities.
• Firewall and Intrusion Detection: Continuous monitoring is in place at the network level.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.

5.2 Administrative Security

• Staff access to information is limited on a need-to-know basis.
• Staff receive regular training on privacy and data protection.
• Data processing logs are kept and reviewed regularly.

However, no one can guarantee complete security on the internet. If you notice any suspicious activity, you should notify our customer support immediately.

6 Data Retention Period

We do not retain any information beyond what is necessary. However, certain information may be kept for an extended period for the following reasons:

• While the account is active: All information required to manage the account.
• After account closure: Financial transaction records and identity documents for the period required by applicable law.
• Dispute Resolution: Information required for legal claims or dispute resolution until the relevant process is complete.

Once the retention period ends, information is securely deleted or fully anonymised.

7 Cookies and Tracking Technologies

tk1971 apps uses cookies and similar technologies on its website and app. These include:

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security and providing the platform's basic functionality. Without them, the service will not work properly.

7.2 Functional Cookies

Used to remember user preferences (language, interface settings) and provide a personalised experience.

7.3 Analytical Cookies

Collect data to understand which parts of the platform are used most and where the service needs improvement. This data is analysed in aggregate form.

Cookies can be disabled from browser settings, but doing so may limit some services.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. Once verification is complete, the information will be provided within a specified timeframe.

8.2 Right to Rectification

If your account contains incorrect or outdated information, you may request that it be corrected. Correcting certain information (such as identity document details) may require supporting documents.

8.3 Right to Erasure

You may request the deletion of information that is not subject to a legal obligation. However, if your account is active or a legal requirement exists, it may not be possible to delete all information.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. However, important service-related messages may continue to be sent.

To exercise these rights, write to the contact address given in Section 10 below. To learn more about rights and preferences related to responsible gaming, visit our Responsible Gaming page.

9 Protection of Minors

tk1971 apps strictly prohibits use of its services by minors (persons under 21 years of age). Age is verified at registration and we do not knowingly collect any information from persons under 21.

If evidence is found that a minor has registered using false information, that account will be closed immediately and the associated information will be deleted. Parents or guardians may contact us directly regarding this matter.

10 Policy Changes and Contact

10.1 Policy Updates

This privacy policy may be updated from time to time due to changes in services, the addition of new features or to meet legal requirements. Users will be notified of significant changes via their registered email or through a notice on the platform. Continued use of the service after changes are made will be considered acceptance of the new policy.

10.2 Questions About This Policy

If you have any questions about the privacy policy, your personal information or your rights, please contact us. You may also visit our FAQ page for answers to common questions.

11 Related Documents

This privacy policy is part of tk1971 apps' broader legal framework. To get the full picture, you are advised to read the following documents as well:

• Terms and Conditions — The overall terms and obligations for using the service.
• Responsible Gaming — A guide to building safe and healthy gaming habits.
• About Us — Introduction to tk1971 apps and its values.
• FAQ — Answers to common questions.